There is a RMA(Return Merchandise Authorization) department in Fiberinthebox. And in our RMA Department, we can easily create, organize, process and track your returned orders. Once a RMA number is created, indicating that Fiberinthebox has received your return (or exchange) orders. In Fiberinthebox, as the RMA order moves through each stage of the fulfillment process, a Time Stamp will be logged and displayed for tracking and for future references. Reports on RMA can be generated to show which products that had the highest return rate due to defects or customer dissatisfaction. This allows us to attain deeper understanding of RMA orders and customers like you.
So What Functionality does Fiberinthebox's RMA Solution Offer? Here's What:
The value of our solution is obvious. Sourcing it means making the best business investment ever. If you require more info on Fiberinthebox 's RMA solution, the best way to access it is to Contact us.Returns & Exchange Policy
While the Consumer Guarantee Act and Fair Trading Act provide the basis for Fiberinthebox’s Returns & Exchange policy, we in fact go above and beyond the expectation of these two statutory laws. Fiberinthebox has a 60 days return & exchange policy guarantee with a proof of purchase. Within 60 days no matter what reasons, customers can return or exchange items to Fiberinthebox(some special custom goods can be repaired only).It's this policy that provides you peace of mind while shopping at Fiberinthebox.
Fiberinthebox is always responsible for all goods we provide! Most products in Fiberinthebox enjoy a five-year warranty(such as our transceivers, CWDM/DWDM mux/demux, Media converters, however, exclude the cables), for quality reason of our goods, customer can enjoy an exchange service within 5 years, not only 60 days.Return Fees
Besides above two cases, customers should pay for the shipping fees.
Please contact us to get a RMA authorization number first. We reserve the right to reject returns without an authorization number.
4) Once we have received and processed your return or exchange we will send an email to notify you.
If you want to exchange or return your item,pls contact your sales representative directly, or just email to support@Fiberinthebox.com to get more imformation.
We will deal with the Exchange or Return in time.
Once goods have been received and tested we will return the replacement item to you within 10 days of receipt of the faulty item. Please note that any discrepancies between your PO and the goods received must be flagged up within 2 days of receipt of the items.Unauthorized Return
All returns require a Return Merchandise Authorization (RMA) number. Fiberinthebox will not accept any return without the RMA number. The package will be returned at the sender’s expense.
We suggest you read the complete return policy before you make your purchase.
February 2, 2012